SHIPPING AND DELIVERY FAQ'S:
WE ARE AN INDIAN COMPANY AND WE SHIP WITHIN INDIA !
WHEN ARE THE ORDERS SHIPPED:-
If the material is in stock (available at our Shipping Warehouse) & you placed an order before 3PM, then usually they are same business day. Otherwise the next working day! Couriers closed on Sundays. If it isn't in stock, then, its shipped the next business day once product arrives at our warehouse.
Rarely but sometimes possible; the product will show in stock when it's in transit from Customs to our warehouse. In that case we might take a few days extra to ship to you.
ARE THERE ANY DAYS THAT YOU DON'T SHIP ON/ BUSINESS CLOSED?
In addition to Tuesday when 1DOWN5UP is closed & Sunday as per Governing Indian laws we and the courier agencies close down on national holidays like Republic Day, Independence Day, Gandhi Jayanti & Labour Day
Additional holidays :- Dussehra, Diwali, Next Day of Diwali, 1st January, Ganesh Chaturthi and Holi.
WHAT LOCATIONS DO YOU SHIP TO??
We ship within INDIA only.
WHAT ARE THE SHIPPING TIMELINES?
What you actually mean is the travel time of the products :- That means once handed over to the shipper and then handed to receiver!
WHAT ARE THE ORDER TRACKING DETAILS?
Tracking details are sent to you as soon as the package is shipped via a Text Message, WhatsApp &/or email if provided by You.
WHAT ARE THE USUAL SHIPPING COSTS?
Surface shipping is free on orders above 5000/-
WHERE DO YOU SHIP FROM?
Shipped from our store in Hyderabad, Telangana
WHAT ARE THE SHIPPING INCO TERMS?
Cost + Freight ( Also known as CF / CFr)
WHAT ARE THE SHIPPING COURIER AGENCIES THAT YOU USE?
DTDC and if pin code is not covered then Speed post.
When bulk material is involved we also use transport companies which may choose depending on the location of delivery. These products usually ship in 2-3 days post order
